Returns Policy

A. Returns of Unsalable/Damaged Goods Products:

If shipments arrive in broken or damaged condition, Distributor shall report this incident to the transportation/freight company and file a claim. Distributor shall notify Manufacturer’s Customer Service Department immediately of such situation and provide all details available to Distributor. If concealed damage to the Product is discovered, Distributor shall contact the transportation company to file claim, then contact Manufacturer’s Customer Service Department immediately with details. Manufacturer shall not be responsible for issuing credits for the Products or for any transportation charges for the Products damaged due to actions of the transportation/freight company.

 

B. Returns of Defective Products (leaking, etc.):

If any defective Product is discovered, Distributor shall notify Manufacturer’s Customer Service Department with details. Manufacturer shall issue a Returned Materials Authorization (“RMA”) number to be used on all correspondence relating to the shipment containing defective Products. If Manufacturer issues a RMA Number to have the defective Product returned, Distributor shall return any defective Products to Manufacturer at the address as specified by Manufacturer, freight prepaid, within 10 working days of receipt of a RMA. Manufacturer shall inspect the Products returned by Distributor and if Manufacturer determines in its sole discretion that defective Products were shipped, Manufacturer shall at its option and expenses, either repair or replace properly rejected Products. Manufacturer shall in its sole discretion, either (i) issue credit to Distributor for the transportation charges incurred by Distributor with respect to defective Products, or (ii) prepay transportation charges incurred by Distributor in connection with the return of the defective Products.

 

C. Other Returns:

If Distributor wishes to return any Products to Manufacturer after the acceptance of the Products, the Products must be in good, unused condition and such return must be made within one (1) year from the date of delivery. Distributor can only return the Product for invoice credit after receiving a Return Authorization Number from Manufacturer’s Customer Service Department. Distributor shall contact Manufacturer’s Customer Service Department for a Return Authorization Number to be used on all correspondence before shipping any Products. If Manufacturer issues a Return Authorization Number to have the Product returned, Distributor shall return any Products to Manufacturer at the address as specified by Manufacturer, freight prepaid, within 10 working days of receipt of a Return Authorization Number. Credit (net of discounts) shall be issued after receipt and inspection of the Products by Manufacturer and only if the Products are determined in Manufacturer’s sole discretion to be in good, unused condition. A 15% restocking fee will be charged on such returns.

29001 Cedar Road
Suite 325
Cleveland, OH 44124

440.646.1286
877.901.ZONE (9663)
877.224.1345 (fax)

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