Q. What comes with the ThermaZone
A. When purchasing a ThermaZone
- One (1) ThermaZone
- One (1) Tubing Assembly
- One (1) AC/DC Adapter Power Cord (fits a standard 120V outlet)
- One (1) Bottle of distilled water
Q. How cold and how warm does the ThermaZone
A. ThermaZone will reach temperatures as low as 34°F and as high as 125°F.
Q. How long can I run the machine?
A. Please see the ThermaZone
Q. Do all of the pads reach the same temperatures for both Heat and Cool?
A. The ultimate temperature of the pads depends on a few factors, including the ambient temperature in the room where the device is operated, the temperature of the skin on which it is placed, and the size of the pad used.
Q. Is this product safe to use on all ages?
A. No, ThermaZone
Q. Which types of electrical outlets can I use to power my ThermaZone
A. For wall outlets, ThermaZone
Q: Does insurance reimburse for the ThermaZone
A: Every patient’s insurance plan and benefits package is different. Payers generally reimburse for prescribed services when they consider the service or product to be reasonable and medically necessary. For more information see our insurance information section in Resources.
Q: How can I obtain reimbursement from my insurance company?
A: SSince every insurance plan offers different terms and conditions, requests for reimbursement of products, such as the ThermaZone
Q: What codes are assigned to the ThermaZone
A: Approved codes assigned for the ThermaZone
Q. Are all of the pads compatible with the main ThermaZone
A. Yes, all of the ThermaZone
Q. Do you have a Demo Display Program?
A. Yes. You will need to contact our customer support staff at 877.901.9663.
Q. Is there a store where I can buy the ThermaZone
Q. Can a patient use Flex-Spending dollars to purchase a ThermaZone
A. Patients may be able to use Flex-Spending dollars when purchasing a ThermaZone
Q. Does it matter what kind of water I use in my ThermaZone
A. Yes, DISTILLED WATER is the only liquid you should use in your ThermaZone
Q. What temperature should the water be when I fill my ThermaZone
A. Room temperature water is best.
Q. How often do I need to fill the device with DISTILLED WATER?
A. You only need to fill the device with distilled water during the setup process. Depending on how many different pads you use, the number of times you fill the device may vary.
- You will need to fill your device with distilled water (a) before you turn your ThermaZone
®on for the first time, and then (b) after the initial supply of water has been pumped into the attached pad and until the water level settles between the Min and Max levels.
- Each time you use a new pad (for the first time only), you will need to refill the device with distilled water because the water in the reservoir will be pumped into the new pad (which is shipped without water). Again, you will need to fill the device until the water level settles between the Min and Max levels.
Q. What if I overfill the device with DISTILLED WATER?
A. If too much water is poured into the device and the water level is above the Max fill line, you can either absorb the excess water in the reservoir with a paper towel, or tip the device slightly and pour some of the water out. To prevent damage to the device when filled with distilled water, do not turn it upside down. Before you operate the device, make sure the water level is between the Min and Max level.
Q. Where is a good place to store the machine?
A. It is recommended that after usage, the machine is stored in a dry, clean area which is kept at room temperature (approximately 72°F). Completely seal the black rubber fill cap before storing to prevent any debris from entering into the machine. Store the unit flat in the device box so the device doesn’t tip over and have the potential to leak.
Q. Do I have to empty the water from the machine or the pads after use or before storing?
A. NO. One of the advantages of the ThermaZone
Q. Is it ok for my ThermaZone
A. Yes, ThermaZone is built to provide contrast therapy (HEAT and COOL). It will take a few minutes for ThermaZone
Q. Can ThermaZone be used in a vehicle?
A. Yes, ThermaZone
Q. Do the pads come with a warranty?
A. All ThermaZone
Q. Does the power supply come with a warranty?
A. The ThermaZone
Other Questions / Issues
If there are any questions that are not answered here, please contact us or call 877.901.9663